Vivoo Trip

Privacy Policy: Vivotrip (Legal Name: Excellent Trip)

Effective Date: 22-02-2025

At Vivotrip (operating under the legal entity Excellent Trip), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services, including our website, mobile applications, and customer support channels.  Effective Date: 22-02-2025

  1. Information We Collect:

We collect various types of information to provide and improve our services. This includes:

  • Personal Information:
    • Name, address, email address, phone number, and date of birth.
    • Passport details, visa information, and other travel documents.
    • Payment information (credit card details, etc.).
    • Travel preferences and special requests.
    • Information provided during customer support interactions.
  • Usage Information:
    • IP address, browser type, and operating system.
    • Website usage data, including pages visited and time spent.
    • Cookies and similar tracking technologies.
    • Location information, if you allow it.
  • Booking Information:
    • Hotel bookings, flight bookings, car rental bookings, and tour package bookings.
  1. How We Use Your Information:

We use your information for the following purposes:

  • To process and fulfill your travel bookings.
  • To communicate with you about your bookings and provide customer support.
  • To personalize your travel experience and offer tailored recommendations.
  • To send you promotional offers and marketing communications (with your consent).
  • To improve our website and services.
  • To comply with legal obligations.
  • To prevent fraud and ensure security.
  1. Information Sharing and Disclosure:

We may share your information with:

  • Service Providers: Hotels, airlines, car rental companies, and tour operators to facilitate your bookings.
  • Payment Processors: To process your payments securely.
  • Business Partners: For marketing and promotional purposes (with your consent).
  • Legal Authorities: When required by law or to protect our rights.
  • Affiliated Businesses: For business operations.
  1. Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:  

  • Encryption of sensitive data.  
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  • Secure server infrastructure.
  • Regular security audits.
  • Limiting access to personal data to authorized personnel.
  1. Cookies and Tracking Technologies:

We use cookies and similar technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings.  

  1. Your Rights:

You have the following rights regarding your personal information:

  • Access: You can request access to the information we hold about you.
  • Correction: You can request to correct any inaccurate or incomplete information.
  • Deletion: You can request to delete your information (subject to legal obligations).  
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  • Opt-out: You can opt-out of receiving marketing communications.
  • Data Portability: You can request to receive your data in a portable format.
  1. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.  

  1. Children’s Privacy:

Our services are not intended for children under the age of [Insert Age]. We do not knowingly collect personal information from children without parental consent.

  1. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.  

  1. Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email Address:-  vivotrip1@gmail.com

Phone Number:- +91 9999256576 

Legal Compliance:

This privacy policy is designed to comply with the Indian Information Technology Act, 2000, and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and any other applicable laws

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